IT Support FAQ
Find answers to common IT questions about account access, email, network, software, and hardware.
Welcome to the IT Support FAQ. Browse answers to common technical questions across five categories — Account Access, Email, Network, Software, and Hardware. Use the search bar above to quickly find a solution, or scroll through the categories below to explore at your own pace.
Popular Topics
Account Access — Reset passwords, unlock accounts, and manage login credentials.
Email Configuration — Set up Outlook, troubleshoot delivery issues, and configure mobile email.
Network & Connectivity — Resolve Wi-Fi drops, connect to VPN, and troubleshoot network access.
Software Installation — Install approved apps, fix crashing software, and manage licenses.
Hardware Support — Address battery issues, monitor problems, and peripheral connectivity.
Account Access
I forgot my password. How do I reset it?
Go to the login page and click 'Forgot Password'. Enter your email and click 'Reset'. Check your inbox for the reset link (valid 30 minutes). Click the link and choose a new password meeting our security requirements (8+ characters, 1 uppercase, 1 number).
My account is locked. What should I do?
Accounts lock after 5 failed login attempts. Wait 15 minutes for automatic unlock, or contact IT support to unlock it immediately.
Email
Why am I not receiving emails in Outlook?
Check your internet connection first. Then verify Outlook is not in Offline mode (bottom-right corner). Restart Outlook. If the issue persists, check your inbox rules under Settings > Mail > Rules.
How do I set up my work email on my phone?
Download the Microsoft Outlook app. Open it, tap Add Account, enter your work email. Sign in with your credentials. Accept any prompts for permissions.
Network
The Wi-Fi keeps disconnecting. What can I do?
Move closer to a Wi-Fi access point. Disconnect and reconnect. If persistent, restart your laptop. Check if other devices have the same issue to rule out a network-wide problem.
How do I connect to the VPN from home?
Open the Cisco AnyConnect VPN client. Enter the company VPN address. Enter your username and password. Click Connect. You should now have access to internal resources.
Software
Microsoft Teams keeps crashing. How do I fix it?
Restart Teams completely. Clear the Teams cache: close Teams, go to %appdata%\Microsoft\Teams, delete the Cache folder. Reopen Teams.
How do I install software from the Company Portal?
Open Software Center (Windows) or Self Service (Mac). Browse available apps. Click Install on the app you need. Installation runs in the background.
Hardware
My laptop battery drains too quickly. What should I do?
Reduce screen brightness. Close unused apps. Check battery usage in Settings > System > Battery. If a specific app is draining, close or update it.
My monitor is flickering or showing a black screen. Help?
Check all cables are firmly connected. Try a different cable if available. Test with another monitor to isolate the issue. Update your graphics driver.
Still need help?
If you couldn't find an answer in our FAQ, our IT support team is ready to assist. Reach out and we'll get you back up and running. Contact IT Support for personalized assistance with any technical issue.